SIR30216
CERTIFICATE III IN RETAIL
(Domestic Student)
SIR30216 CERTIFICATE III IN RETAIL
(Domestic Student)
Location
Level 6, 119 Charlotte St Brisbane QLD 4000
Course Duration
Full-time:
43 weeks
About this course
Course Description
This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.
The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
Entry Requirements
(1) Successful completion of Australian Year 10 or the Australian/overseas equivalent is mandatory.
Note: As part of the enrolment process students are required to complete a Language, Literacy, and Numeracy (LLN) test to ensure that the student has the ability to complete the course.
Course Structure
The program comprises of the following 13 units of competency:
Core Units
- SIRXCEG001 – Engage the customer
- SIRXCEG002 – Assist with customer difficulties
- SIRXCEG003 – Build customer relationships and loyalty
- SIRXCOM002 – Work effectively in a team
- SIRXIND001 – Work effectively in a service environment
- SIRXRSK001 – Identify and respond to security risks
- SIRXSLS001 – Sell to the retail customer
- SIRXWHS002 – Contribute to workplace health and safety
Elective Units
- CHCDIV001 – Work with diverse people
- SIRXHWB001 – Maintain personal health and wellbeing
- SIRRFSA001 – Handle food safely in a retail environment
- SIRXMKT001 – Support marketing and promotional activities
- SIRXIND004 – Plan a career in the retail industry
On successful completion of the program, learners will be awarded with SIR30216 Certificate III in Retail.
Mode of Delivery
- 20 hours face to face delivery Per Week
Supervised Activities (Face-to-face, classroom)
The delivery is classroom-based with students completing in-class activities, presentations, discussion, and assessment tasks which include:
- practice exercises that reinforce the required practical skills.
- learning activities in the training environment in small groups and pairs.
- using textbooks, reference material and handouts to support learning.
- independent reading, preparation, and learning exercises.
- assessment tasks.
Learning styles are catered to by using whiteboard illustrations, multimedia presentations, oral instructions with handouts and interactive learning through role plays, case studies and supervising the practical implementation of skills.
Delivery had been timetabled to ensure students develop theoretical skills and knowledge and demonstrate practical skills in a class situation before commencing project assessment tasks.
Assessment methods
The institute’s assessment methods include:
- Written assignments,
- Written and Oral questioning,
- Observation,
- Work-based projects.
- RPL
Recognition
An application can be made for Recognition of Prior Learning (RPL) when the student believes that they have already attained the necessary skills and competencies elsewhere (work, other study etc.) or have an equivalent qualification or part of a qualification. MIA recognises the AQF qualifications and Statements of Attainment issued by any other RTOs and grants credit for these towards an award where applicable.
The application for RPL and/or Credit Transfer should be lodged prior to or immediately after the enrolment.
Fees and Payment
Please contact us for the latest fee and promotion.
Course Outcome
After achieving SIR30216 Certificate III in Retail, individuals could progress to higher education qualifications in retail and business service sectors. This qualification provides a pathway to work in a variety of industry sectors and business contexts. Job roles may include but are not limited to:
- Sales Team Leader (Retail)
- Customer Service Representative
- Retail Supervisor
- Cashier
- Team Leader